货运管理
Amendments and changes
- Can I amend the bookings after the booking has been initiated?
- Once your booking has been initiated you will need to wait for a booking confirm...
- 我可以更改订舱这票货的集装箱尺寸或类型吗？
- 是的，您可以。但是，您的订舱可能需要重新定价以及支付取消费和亏仓费...
- 我可以在我的订舱中增加或修改集装箱吗？
- 如果需要添加相同尺寸和类型的集装箱，或更改集装箱尺寸或类型，您可以这样做，但这需要重新定价……...
- Are there details that cannot be amended?
- Once you have placed the booking and received your booking confirmation, there a...
- Why is a change of equipment size/type considered a cancellation?
- When we receive a booking on Twill, we start planning the loading of our vessels...
- Can I change the departure date of my shipment?
- If you want to change the departure date of your shipment, you can do this on ou...
- What are the parameters of the “Free Amendment”? What is included and what is not?
- Free amendment means that requesting changes or amendments are free....
- Can I merge several of my bookings into one?
- Once you have placed two or more bookings and received your booking confirmation...
- 我可以更改货物的目的地（COD）吗？
- 您可以更改货物目的地。请注意，如果您更改了货物目的地……...
- 我可以更改货物的启运地（COO）吗？
- 是的，您可以更改货物起运地，但这需要对海运、内陆运输和清关重新定价。...
- 我可否在订舱后更改船只或集装箱类型？
- f you wish to make these changes, please contact our customer care team. Note: I...
- 我可以更改部分货物的目的地（COD）吗？
- Unfortunately this is not supported yet in Twill. You will need to create a new ...
- 我可以更改部分货物的启运地（COO）吗？
- Unfortunately this is not supported yet in Twill. You will need to create a new ...
- 我可以在订舱后修改货物描述吗？
- You can amend the description of your cargo after booking. However, this can aff...
- 订舱后我可以对我的订舱做哪些修改？
- 我们可以在订舱后帮助您修改任何装运信息。但修改受制于：舱位的可用性；承运人的批准；重新定价...
- Can I split my booking into two or more individual shipments?
- Once you have placed the booking and received your booking confirmation, we are ...
- 订舱后，我可以更改船期吗？
- 如果您在订舱后需要更改装运船只或航程，您可以这样做，但货物需要重新定价。...
Track and Trace
- How many milestones is Twill tracking?
- Based on the transportation length you wish to book we will display up to 9 mile...
- Will I be able to see my deadlines?
- 船舶的各项截止时间可在 https://www.maersk.com/local-information 上查询。...
- What will happen if deadlines are changed?
- Should any deadlines or timelines change to your shipments you will be kept up-t...
- What happens if my bookings are delayed?
- Should the event occur that there is going to be a delay in your shipment's plan...
- How often will the milestones be updated?
- We strive to give you the most up-to-date status of your shipment at all times, ...
Quote
- 如何获得VGM称重服务的报价？
- 由于报价可能因国家/地区而异，请通过电子邮件twillsupport@maersk.com联系您当地客户服务团队以获取报价...
- 价格有效期是多长时间？
- Spot rates are valid the moment you see them! If you wish to have a fixed rate f...
- 我找不到需要的起运地和目的地的船期表或报价，我应该和谁联系？
- If you don't find a quote or a schedule, please contact our support team. You ca...
- 费率多久会发生变化？
- Our instant competitive prices change according to the available space on the ve...
- 滞港费和滞箱费（简称DnD或D&D）费率是多少？
- During the booking process, in Step 2, where you can select your desired route, ...
- 我如何获得FMC监控航线的报价？
- 如果您是经由FMC监管航线运送货物，您可以在我们的平台上搜索我们具有竞争力的即时定价。...
- 除网站上显示的价格外，是否会有其他额外收费？
- What you see on Twill is what you need to pay. Our customer care team will proac...
- 如何选择月度固定约价？
- 这在我们的平台上很容易做到！只需遵循订舱流程，您就可以选择月度固定约价。...
Shipping instructions
- Where and how can I find the HS code?
- Your cargo needs to have the corresponding HS code for the commodities being tra...
- What other details are mandatory when submitting shipping instructions?
- The platform will advise you which details are mandatory and optional when submi...
- 什么是装运须知？
- 装运须知（简称 SI）是一份提供货物详细规格的文件，...
- What are container seal numbers and how do I use them?
- A container seal is a tag with a number that is secured around the lock of a shi...
- What is the gross weight requested when placing a booking?
- In shipping, gross weight includes the weight of the actual product being transp...
- What is the net weight requested when placing a booking?
- The net weight is the weight of an item or product without adding the packaging ...
- Do I need to provide a Harmonized System (HS) code when submitting shipping Instructions?
- The platform will advise you if you need to to provide a Harmonized System (HS) ...
- Can I, as a buyer, fill in the shipping instructions?
- The shipping instructions can only be submitted by the supplier via the platform...
- Can I submit shipping instructions in my own language?
- The shipping instructions can only be accepted using English while doing interna...
- Can I submit multiple Harmonized System (HS) codes in one container?
- You can only submit one Harmonized System (HS) code per container. ...
- What if I’m using multiple package types when shipping?
- In case you use multiple package types, you should input ‘Package’ as the packag...
- 如何提交提单补料？
- 从管理界面打开您的订舱，然后单击“提交装运须知”任务旁边的“开始”按钮...
- When and how to use the marks and numbers field on shipping instructions?
- Marks and Numbers is an optional field used to identify different pieces of carg...
- What is the shipping instructions deadline?
- 这是您将装运须知上传到Twill特为平台的最后期限——这是装运过程所必需的。...
Import Security Filing (ISF)
- What is Import Security Filing (ISF)?
- The Importer Security Filing (ISF), which is also commonly known as 10+2 is requ...
- What will be the consequences if Import Security Filing is not completed timely?
- The penalties incurred for failing to submit an ISF within the required timefram...
- How do I know if my Import Security Filing has been completed timely?
- If you chose Twill to arrange your Customs Clearance and ISF you will be able to...
- When do I need to take care of Import Security Filing?
- ISF is required to be filed no later than 24 hours before the cargo is loaded on...
- Who is responsible for submitting Import Security Filing (ISF)?
- The Importer is required to make sure the Importer Security Filing is submitted....
Container pick up and delivery
- Will I be able to submit additional instructions?
- If there's any change in your delivery instructions, you can amend it on the pla...
- 如何注明提货日期/时间和其他相关信息？
- Twill特为根据所选船只提供建议提货日期。订舱确认后，Twill特为客户服务团队将与您联系……...
- Will I be able to request delivery via chassis or side loader?
- The prices we display around inland transportation are always based on a pick-up...
- Will I be able to specify my delivery instructions?
- We will prompt you or your partner to insert the details required to arrange lan...
- Will I be able to request a preferred language of the driver?
- You will not be able to chose the nationality or language of the driver that wil...
VGM
- What is the Verified Gross Mass (VGM) deadline?
- This deadline indicates when you should submit your VGM details at the latest....
- How many methods exist to weigh my cargo?
- The shipper needs to verify the gross mass of the containers by one of two permi...
- How do I submit the Verified Gross Mass (VGM) for my container?
- 从管理界面打开您的订舱，然后点击……...
- Can I as a buyer fill in the Verified Gross Mass (VGM)?
- The VGM details can only be submitted by the supplier....
- 为什么VGM非常重要？
- 货物的重量（即VGM重量）对于确保货物在整个运输过程中得到妥善处置非常重要。如果没有提供正确的……...
- 什么是VGM重量？我怎样才能得到货物的VGM重量？
- VGM代表集装箱验证重量。托运人有义务通过以下方式来验证装载其货物的集装箱的毛重……...
Fees
- 有没有亏舱费或取消费等费用的例外情况？
- Force Majeure, Late gate-in and/or late release of the goods arising from custom...
- 什么是亏舱费？
- If Twill is not notified of the cancellation of containerised goods, including i...
- 取消订舱需要付费吗？
- 如果您想在发出订舱确认书后取消您的订舱——无论是部分还是全部集装箱……...
Bill of Lading
- 如何签发我的提单？
- 如果您需要签发提单，请通过twillsupport@maersk.com或www.twill.net上7X24小时随时可用的聊天工具与我们联系...
- What is a Switch Bill of Lading?
- A Switch Bill of Lading is a second set of Bill of Lading issued by the carrier ...
- 如果我丢失了提单怎么办？
- 如果没有正本提单，您的货物将被暂缓放行，直到提交新的提单或我们得到确认……...
- Who will be receiving the Bill of Lading once created?
- The copy of the Bill of Lading will be sent to the supplier to verify the detail...
- How do I return the Original Bill of Lading (OBL)?
- When asked to return the Original Bill of Lading (OBL) for a shipment, you can r...
- When is a Bill of Lading required?
- The Bill of Lading is a required document to move a freight shipment. The Bill o...
- How long does it take from submitting shipping instructions till I have my Bill of Lading?
- The copy of the Bill of Lading will be available online within two business days...
- 如何修改提单上的详细信息？
- 如果您需要修改提单详细信息，请通过twillsupport@maersk.com或www.twill.net上7X24小时随时可用的聊天工具与我们联系...
- What is Bill of Lading or Sea Waybill?
- 提单是海运中使用的主要文件。它的功能包括运输合同、运输货物收据和所有权文件……...
- How can I accept the draft version of the Bill of Lading and get the Original Bill of Lading?
- Once you have verified the details of the Bill of Lading you can approve the cop...
- How can I apply for the Bill of Lading to be Telex released?
- If you do not wish to have the Original Bill of Lading printed and sent to your ...
- 我可以在自己的办公室打印提单吗？
- 是的！只需通过 twillsupport@maersk.com 与我们联系，我们将为您提供一份“在办公室打印”的网络协议和提单表格，以便您……...
- Does Twill offer a Switch Bill of Lading?
- Currently, we do not offer any Switch Bill of Lading options for shipments booke...