货运管理

Amendments and changes

Can I amend the bookings after the booking has been initiated?
Once your booking has been initiated you will need to wait for a booking confirm...
我可以更改订舱这票货的集装箱尺寸或类型吗?
是的,您可以。但是,您的订舱可能需要重新定价以及支付取消费和亏仓费...
我可以在我的订舱中增加或修改集装箱吗?
如果需要添加相同尺寸和类型的集装箱,或更改集装箱尺寸或类型,您可以这样做,但这需要重新定价……...
Are there details that cannot be amended?
Once you have placed the booking and received your booking confirmation, there a...
Why is a change of equipment size/type considered a cancellation?
When we receive a booking on Twill, we start planning the loading of our vessels...
Can I change the departure date of my shipment?
If you want to change the departure date of your shipment, you can do this on ou...
What are the parameters of the “Free Amendment”? What is included and what is not?
Free amendment means that requesting changes or amendments are free....
Can I merge several of my bookings into one?
Once you have placed two or more bookings and received your booking confirmation...
我可以更改货物的目的地(COD)吗?
您可以更改货物目的地。请注意,如果您更改了货物目的地……...
我可以更改货物的启运地(COO)吗?
是的,您可以更改货物起运地,但这需要对海运、内陆运输和清关重新定价。...
我可否在订舱后更改船只或集装箱类型?
f you wish to make these changes, please contact our customer care team. Note: I...
我可以更改部分货物的目的地(COD)吗?
Unfortunately this is not supported yet in Twill. You will need to create a new ...
我可以更改部分货物的启运地(COO)吗?
Unfortunately this is not supported yet in Twill. You will need to create a new ...
我可以在订舱后修改货物描述吗?
You can amend the description of your cargo after booking. However, this can aff...
订舱后我可以对我的订舱做哪些修改?
我们可以在订舱后帮助您修改任何装运信息。但修改受制于:舱位的可用性;承运人的批准;重新定价...
Can I split my booking into two or more individual shipments?
Once you have placed the booking and received your booking confirmation, we are ...
订舱后,我可以更改船期吗?
如果您在订舱后需要更改装运船只或航程,您可以这样做,但货物需要重新定价。...

Track and Trace

How many milestones is Twill tracking?
Based on the transportation length you wish to book we will display up to 9 mile...
Will I be able to see my deadlines?
船舶的各项截止时间可在 https://www.maersk.com/local-information 上查询。...
What will happen if deadlines are changed?
Should any deadlines or timelines change to your shipments you will be kept up-t...
What happens if my bookings are delayed?
Should the event occur that there is going to be a delay in your shipment's plan...
How often will the milestones be updated?
We strive to give you the most up-to-date status of your shipment at all times, ...

Quote

如何获得VGM称重服务的报价?
由于报价可能因国家/地区而异,请通过电子邮件twillsupport@maersk.com联系您当地客户服务团队以获取报价...
价格有效期是多长时间?
Spot rates are valid the moment you see them! If you wish to have a fixed rate f...
我找不到需要的起运地和目的地的船期表或报价,我应该和谁联系?
If you don't find a quote or a schedule, please contact our support team. You ca...
费率多久会发生变化?
Our instant competitive prices change according to the available space on the ve...
滞港费和滞箱费(简称DnD或D&D)费率是多少?
During the booking process, in Step 2, where you can select your desired route, ...
我如何获得FMC监控航线的报价?
如果您是经由FMC监管航线运送货物,您可以在我们的平台上搜索我们具有竞争力的即时定价。...
除网站上显示的价格外,是否会有其他额外收费?
What you see on Twill is what you need to pay. Our customer care team will proac...
如何选择月度固定约价?
这在我们的平台上很容易做到!只需遵循订舱流程,您就可以选择月度固定约价。...

Shipping instructions

Where and how can I find the HS code?
Your cargo needs to have the corresponding HS code for the commodities being tra...
What other details are mandatory when submitting shipping instructions?
The platform will advise you which details are mandatory and optional when submi...
什么是装运须知?
装运须知(简称 SI)是一份提供货物详细规格的文件,...
What are container seal numbers and how do I use them?
A container seal is a tag with a number that is secured around the lock of a shi...
What is the gross weight requested when placing a booking?
In shipping, gross weight includes the weight of the actual product being transp...
What is the net weight requested when placing a booking?
The net weight is the weight of an item or product without adding the packaging ...
Do I need to provide a Harmonized System (HS) code when submitting shipping Instructions?
The platform will advise you if you need to to provide a Harmonized System (HS) ...
Can I, as a buyer, fill in the shipping instructions?
The shipping instructions can only be submitted by the supplier via the platform...
Can I submit shipping instructions in my own language?
The shipping instructions can only be accepted using English while doing interna...
Can I submit multiple Harmonized System (HS) codes in one container?
You can only submit one Harmonized System (HS) code per container. ...
What if I’m using multiple package types when shipping?
In case you use multiple package types, you should input ‘Package’ as the packag...
如何提交提单补料?
从管理界面打开您的订舱,然后单击“提交装运须知”任务旁边的“开始”按钮...
When and how to use the marks and numbers field on shipping instructions?
Marks and Numbers is an optional field used to identify different pieces of carg...
What is the shipping instructions deadline?
这是您将装运须知上传到Twill特为平台的最后期限——这是装运过程所必需的。...

Import Security Filing (ISF)

What is Import Security Filing (ISF)?
The Importer Security Filing (ISF), which is also commonly known as 10+2 is requ...
What will be the consequences if Import Security Filing is not completed timely?
The penalties incurred for failing to submit an ISF within the required timefram...
How do I know if my Import Security Filing has been completed timely?
If you chose Twill to arrange your Customs Clearance and ISF you will be able to...
When do I need to take care of Import Security Filing?
ISF is required to be filed no later than 24 hours before the cargo is loaded on...
Who is responsible for submitting Import Security Filing (ISF)?
The Importer is required to make sure the Importer Security Filing is submitted....

Container pick up and delivery

Will I be able to submit additional instructions?
If there's any change in your delivery instructions, you can amend it on the pla...
如何注明提货日期/时间和其他相关信息?
Twill特为根据所选船只提供建议提货日期。订舱确认后,Twill特为客户服务团队将与您联系……...
Will I be able to request delivery via chassis or side loader?
The prices we display around inland transportation are always based on a pick-up...
Will I be able to specify my delivery instructions?
We will prompt you or your partner to insert the details required to arrange lan...
Will I be able to request a preferred language of the driver?
You will not be able to chose the nationality or language of the driver that wil...

VGM

What is the Verified Gross Mass (VGM) deadline?
This deadline indicates when you should submit your VGM details at the latest....
How many methods exist to weigh my cargo?
The shipper needs to verify the gross mass of the containers by one of two permi...
How do I submit the Verified Gross Mass (VGM) for my container?
从管理界面打开您的订舱,然后点击……...
Can I as a buyer fill in the Verified Gross Mass (VGM)?
The VGM details can only be submitted by the supplier....
为什么VGM非常重要?
货物的重量(即VGM重量)对于确保货物在整个运输过程中得到妥善处置非常重要。如果没有提供正确的……...
什么是VGM重量?我怎样才能得到货物的VGM重量?
VGM代表集装箱验证重量。托运人有义务通过以下方式来验证装载其货物的集装箱的毛重……...

Fees

有没有亏舱费或取消费等费用的例外情况?
Force Majeure, Late gate-in and/or late release of the goods arising from custom...
什么是亏舱费?
If Twill is not notified of the cancellation of containerised goods, including i...
取消订舱需要付费吗?
如果您想在发出订舱确认书后取消您的订舱——无论是部分还是全部集装箱……...

Bill of Lading

如何签发我的提单?
如果您需要签发提单,请通过twillsupport@maersk.com或www.twill.net上7X24小时随时可用的聊天工具与我们联系...
What is a Switch Bill of Lading?
A Switch Bill of Lading is a second set of Bill of Lading issued by the carrier ...
如果我丢失了提单怎么办?
如果没有正本提单,您的货物将被暂缓放行,直到提交新的提单或我们得到确认……...
Who will be receiving the Bill of Lading once created?
The copy of the Bill of Lading will be sent to the supplier to verify the detail...
How do I return the Original Bill of Lading (OBL)?
When asked to return the Original Bill of Lading (OBL) for a shipment, you can r...
When is a Bill of Lading required?
The Bill of Lading is a required document to move a freight shipment. The Bill o...
How long does it take from submitting shipping instructions till I have my Bill of Lading?
The copy of the Bill of Lading will be available online within two business days...
如何修改提单上的详细信息?
如果您需要修改提单详细信息,请通过twillsupport@maersk.com或www.twill.net上7X24小时随时可用的聊天工具与我们联系...
What is Bill of Lading or Sea Waybill?
提单是海运中使用的主要文件。它的功能包括运输合同、运输货物收据和所有权文件……...
How can I accept the draft version of the Bill of Lading and get the Original Bill of Lading?
Once you have verified the details of the Bill of Lading you can approve the cop...
How can I apply for the Bill of Lading to be Telex released?
If you do not wish to have the Original Bill of Lading printed and sent to your ...
我可以在自己的办公室打印提单吗?
是的!只需通过 twillsupport@maersk.com 与我们联系,我们将为您提供一份“在办公室打印”的网络协议和提单表格,以便您……...
Does Twill offer a Switch Bill of Lading?
Currently, we do not offer any Switch Bill of Lading options for shipments booke...