Getting started

Set up company profile

Can I change my username?: You are not able to change any details to your username....
What are the benefits of adding 'Warehouses' to my Company profile?: The warehouses can be either the pick-up places where your cargo needs to be loa...
Can I set the language of my choice?: You can select your prefered language out of the languages we currently support....
What is a Company profile?: All companies on Twill have their own Company profile where they can manage a va...
What does it mean to be a supplier?: A supplier (also known as a shipper or consignor) is a person or a company respo...
What will happen when I add a new buyer or supplier to my company profile?: When you create your partner under the company profiles they will not be notifie...
Can I add a new user to my Company?: In order to add a new user to your company, the person wishing to join should re...
What does it mean to be a buyer?: A buyer, also known as a consignee, is a person or a company responsible for pur...
Como autorizo o meu fornecedor a solicitar reservas em meu nome?: If you would like your supplier to place your bookings on Twill as soon as the c...
What are the benefits of adding 'Partners' to my Company profile?: Your partners may play a vital part in your shipment's journey depending on who ...
Can I change the Company name in my profile?: You are not able to change the name of your company yourself....
What are the benefits of completing my Company profile?: When a new company signs up on the platform, we only ask for some initial inform...
Can I edit my Company profile?: You are able to request changes to the address details. Please reach out to our ...
Can I manage my email notification settings?: Under each user profile the users will have the option to select or de-select wh...

Contact Us

What channels can I use to get in contact with Twill's Customer Care team?: You can reach out to our Twill Customer Care team via our online chat, email or ...
What is the fastest way to get in contact with Twill's Customer Care team?: You can reach out to us on Online Chat to receive instant support from our 24/7 ...
Can I choose a dedicated Twiller to take care of my bookings?: You cannot select a single dedicated person, but in exchange we give you several...

Sign up

Can I join an existing Company profile?: If the company you work for already has an active account with Twill, you can re...
I didn't receive the reset password email. What should I do?: In some cases, the spam filtering system on your email might have misidentified ...
I have been notified that a buyer has placed a booking with me as a supplier. What should I do?: If you don't have an account with Twill or Maersk, you can activate an account v...
I'm facing challenges logging in to Twill with my existing Maersk Account. What should I do?: Make sure you have followed the error message displayed on the sign-up window, a...
I didn´t receive the activate account email. What should I do?: The activation email is usually sent out 2-5 minutes after your sign-up on Twill...
Can I use my existing Maersk or Sealand account when signing up on Twill?: Se você deseja redefinir ou alterar sua senha, clique em "Iniciar sessão", depoi...
I didn't receive the authorisation email. What should I do?: In some cases, the spam filtering system in your email might have misidentified ...
I have been notified that a buyer has authorised me to book on their behalf. What should I do?: If you don't have an account with Twill or Maersk, you will need to sign up with...

Costs & Prices

Can I apply for credit?: Yes, once you have signed up and become an active Twill customer, you will be ab...
Só quero conferir o cronograma, não quero reservar. O que devo fazer?: Para conferir a programação ou uma rota desejada, primeiro você precisa se cadas...
How do I see prices?: All our prices are instantly available on the Twill platform and will immediatel...
Existe algum custo para se cadastrar?: O cadastro na Twill é totalmente gratuito! Cadastre-se no nosso site e siga as e...
De quais informações a Twill precisa para processar minha reserva?: Do you want to know all the information needed to process your booking? On this ...
Onde encontro a taxa de câmbio (ROE) da embarcação?
Will I be able to receive prices without signing up?: All our prices are instantly available on the platform. In order to give you a d...
Qual é o máximo tamanho possível da minha carga?: Embarque em contêiner de 40 pés: carrega até 18 toneladas por contêiner....
Posso negociar minha tarifa?: As taxas na Twill não são negociáveis. A plataforma recupera automaticamente nos...
Preciso encher um contêiner para enviar com a Twill? Posso enviar paletes? Posso enviar metade de um contêiner?: No momento, oferecemos apenas FCL....
Does Twill contact the supplier to arrange delivery of the goods?: During the booking process you are asked to provide the necessary documents and ...
Quais são as opções de preço para enviar minha carga pela Twill?: Our prices are split between 'daily' and 'fixed' prices. ...