Shipping
Current Shipping Situation
- What are the latest ocean freight market trends?
- Across the globe, most ports are facing operational delays, such as the Yantian ...
- Where can I find further information on the current situation?
- Please head over to Maersk's advisories on this situation for further informatio...
- What is the impact that we will see on further equipment shortages and flows?
- The impact of the pandemic and the blockage of the Suez Canal have ripple effect...
- What has happened in the Suez Canal and why is it impacting international trade?
- The container ship Ever Given was en route from Yantian, China, to the Port of R...
- What is the current situation in shipping?
- We are experiencing a challenging period for ocean freight. We are working hard ...
- What are you doing to mitigate the impact this will have on global supply chains?
- Together with Maersk, we are working hard to manage the impact of the current sh...
- When will the current shipping situation go back to normal?
- We don’t have a timeline yet due to the capacity issues changing every day – we ...
- What is happening in shipping these days and why?
- 2020 has experienced huge swings in international trade. This has caused a speci...
- How quickly will I know if my booking is accepted?
- We are committed to confirming or updating shipments as soon as possible. You wi...
- What happens to my cancelled booking if I already have picked up my container(s)?
- Please reach out to our customer care team. They will support you in creating a ...
- Why are we experiencing port congestion in the shipping industry?
- Vessels do not reach ports when scheduled, as they face longer waiting times to ...
Cargo Information
- What does it mean to be a buyer?
- A buyer, also known as a consignee, is a person or a company responsible for pur...
- What does it mean to be a supplier?
- A supplier (also known as a shipper or consignor) is a person or a company respo...
- If a ship does not leave, who will pay the costs?
- Our two way commitment product features competitive pricing with a loading guara...
- When do the loading and equipment priority come into effect?
- Always! No matter if you book with a spot rate or with a fixed 1 month, we will ...
- How can authorize my supplier to open bookings on my behalf?
- After logging in, click on your username on the top-right, and select ‘Company P...
- How can I track my cargo? What about my buyer/supplier?
- Both buyer and supplier can track a shipment by clicking on it in the 'Shipment'...
- Is there any restriction on equipment or commodity types I can book?
- On Twill you can book dry cargo in 20-40-45 (HC) box containers. You cannot book...
- How can I specify date/time of pick-up and other relevant information?
- Twill suggests a date of pick up according to the selected vessel. As soon as th...
- What happens if I cannot deliver my cargo on time?
- If you fail to notify Twill of cancellation of part or all cargo or fail to deli...
- If I have several containers in my booking can I cancel one of them?
- You can cancel any container in your booking. However, there may be a cancellati...
- If I have several containers in my booking can I amend one of them?
- Yes, you can amend any of the containers in your booking through our platform!...
- What does is it mean that my shipment or cargo is rolled?
- 1. You will receive a notifications from us informing you of the situation and p...
- What happens if my shipment or cargo is rolled?
- 1. You will receive a notifications from us informing you of the situation and p...
- What happens if inland service delivery times are not met for the delivery time and date?
- The pick up time in the Booking Confirmation is an indication only, which we wil...
- System is not working and I need to submit my VGM or shipping instructions. What can I do?
- Please contact our customer care team if you encounter any system issues! We wil...
- What are the ‘tasks’ in my booking overview?
- These are the actions required to make sure the cargo meets all requirements for...
- What is the shipping instructions deadline?
- This the deadline for you to upload shipping instructions to our Twill platform ...
- How do I submit the Verified Gross Mass for my container?
- Open your booking from the Dashboard and click on the......
- What happens if the shipping instructions are not submitted in time?
- If the shipping instructions are not uploaded on time, your shipment will be rol...
- How do I submit my shipping instructions?
- Open your booking from the Dashboard and click on the 'Start' button next to the...
- Are all Incoterms available on Twill?
- Twill is compliant with all Incoterms, but we are not able to provide insurance ...
- Do you accept personal effects shipments?
- We do accept personal effect shipments, but only if the shipment is booked by a ...
Booking Steps
- Can I ask for additional free time?
- We have ensured market-relevant free time to be part of our standard offering. S...
- What is the ‘Select a partner to book for them’ option I see on the website?
- If you have been authorised by your buyer to open bookings on their behalf, you ...
- How can I open FOB or EXW shipments if I am not the freight payer?
- If you sell Free On Board (FOB) or Ex-Works (EXW), you can either ask your buyer...
- Can I ask for more DND (Demurrage and Detention)?
- Demurrage and detention depends on the import and export locations. You can see ...
- How can I open a new booking on Twill?
- Log in to your Twill account, and place a new booking by clicking on “Start Book...