Products and services

What causes Demurrage and Detention?

Demurrage and Detention can happen for a variety of reasons: when the containers are not being picked up due to certain instances such as port congestion, limited chassis supplies, customs exams, lack of truckers, etc.

Demurrage charges can occur which is difficult to plan your way out of as these circumstances can be unknown at the time of booking or arrival.

Detention charges most often occur due to a lack of clarity around who is supposed to report back to the truckers, when the containers are empty and ready to be returned. When miscommunication happens between Supplier, Trucker and the Logistics partner, then containers are stranded outside the ports for longer periods and before they are returned, Detention charges may have occured.

Demurrage and Detention

What is DnD, D&D or Demurrage and Detention?
Demurrage is the fee applicable when the customer holds carrier equipment in the...
Will I be able negotiate or buy more free time days?
The free time days and cost offered online is non-negotiable and is standard for...
Will the free time days be separate or combined?
The free time days offered in Twill are always separated between specific free t...
What will the cost be if I exceed the allowed free time days?
The actual free days available, and the additional charges should you exceed the...
What causes Demurrage and Detention?
Demurrage and Detention can happen for a variety of reasons....
What is Standard Free Time?
Standard Free time is the period of time offered by a carrier to customers free ...
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