Products and services

Demurrage and Detention

What will the cost be if I exceed the allowed free time days?
The actual free days available, and the additional charges should you exceed the...
What causes Demurrage and Detention?
Demurrage and Detention can happen for a variety of reasons....
Will the free time days be separate or combined?
The free time days offered in Twill are always separated between specific free t...
What is DnD, D&D or Demurrage and Detention?
Demurrage is the fee applicable when the customer holds carrier equipment in the...
Will I be able negotiate or buy more free time days?
The free time days and cost offered online is non-negotiable and is standard for...
What is Standard Free Time?
Standard Free time is the period of time offered by a carrier to customers free ...

Value Protect

Can I buy Value Protect after I placed my booking?
After you have placed your booking on Twill you are able to still buy Value Prot...
What is Value Protect?
Value Protect is the simple and smart way to protect your cargo....
Why can I not buy Value Protect for some of my bookings?
The reason for this could either be that the container has already been gated in...
What is the difference between Value Protect and traditional Insurance?
With traditional insurance most of the risk of losses or damages sits with the c...
What are the Benefits of Value Protect?
Twill has been designed to support people like you – and with Value Protect the ...

Ocean freight

Does Twill book ocean freight with all carriers?
All bookings via Twill will be loaded on a Maersk or Sealand vessel. Twill does ...
Will I be certain to get ocean freight space on the vessels?
When you book via Twill you agree to a two-way commitment. You commit to honour ...
Can Twill ship ocean freight all over the world?
Twill is supercharged by Maersk. That means we can ship your ocean freight to an...
What is the cost of ocean freight?
The price for ocean freight depends on the schedule you would like to book on an...
Can Twill arrange ocean freight?
Twill is part of Maersk Group and specialized in ocean freight transporation....
What are the expected transit times for ocean freight?
The transit time of your cargo depends on where you are shipping to and from....
Can I choose my own preferred route?
When you search for schedule options, Twill will display the options that you ca...

Inland transportation

What types of modalities are used to arrange inland transportation?
For arranging inland transportation there are three types of modalities we use -...
What is the difference between chassis delivery and sideloader delivery?
The prices we display around inland transportation are always based on a pick-up...
What is intermodal trucking?
A form of freight transportation that moves goods in special containers on truck...
What is inland transportation?
Inland transportation covers all transport activities that go over land, i.e. al...
What happens if unexpected waiting time occurs?
In the unfortunate event that unexpected waiting time occurs during inland trans...
Can I decide which modalities are being used?
You are not able to select the modality of your inland transportation online. We...
What is intermodal transportation?
Intermodal transportation means moving large-sized goods in the same steel-based...
Can I decide which routing the shipment should follow?
You are not able to customise the routing offered to you on the Twill platform. ...

Other Services

Does Twill offer insurance?
Currently, we do not offer any online insurance service via the Twill platform. ...
Does Twill offer trade finance?
Currently, we do not offer any online trade finance service within Twill. Howeve...
Does Twill offer CO2-emissions reports?
Currently, we do not offer any online CO2 reporting services via the Twill platf...
Does Twill offer dashboard functionalities?
You can access your shipment dashboard via the Twill platform at any time, where...
Does Twill offer warehouse services?
Currently, we do not offer any online warehousing service via the Twill platform...
Does Twill offer report functionalities?
You will be able to download a report of all your shipments via the platform whe...
Can I book rail transportation with Twill?
Currently, we do not offer the option to book your rail cargo via the Twill plat...
Can I book air cargo with Twill?
Currently, we do not offer the option to book your air cargo via the Twill platf...
Can I book Less Container Load (LCL) with Twill?
Currently, we do not offer the option to book your LCL cargo via the Twill platf...
Does Twill offer any digital services?
As Twill is being developed to be a purely digital solution, we strive to transf...
Does Twill offer courier services?
Currently, we do not offer any online courier services via the Twill platform....
Does Twill offer container weighing services?
Currently, we do not offer any online container weighing services via the Twill ...
Can I book intercontinental shipments with Twill?
Currently, we do not offer the option to book your intercontinental shipments vi...
Does Twill offer customs clearance in every country?
We have experts in more than 150 countries we operate in and offer customs clear...

Customs Clearance

What is a certificate of origin (CO)?
A certificate of origin (CO) is a document declaring in which country a commodit...
How long does customs clearance take?
Typically, customs clearance takes less than 24 hours. If your paperwork is lack...
Will I be informed about the status of my customs clearance?
When you have selected us to handle your customs clearances you will be able to ...
What can I expect when choosing Twill's customs services?
When you buy customs services from Twill you can expect a global team of customs...
What are Harmonised System (HS) codes?
HS stands for “Harmonised System” and it is the international standardised syste...
What is a T1 document?
The T1 shipping note is a customs document used in cross-border movement of good...
What information and documentation will be required from me for customs clearance?
As a minimum requirement, we will ask you to upload a copy of the packing list a...
How can I request certificates?
If you need to request a certificate, please contact us via email or chat....
What is a T2L document?
The T2L document is issued in each branch of the customs office in the place whe...
What are customs clearance services?
Customs clearance involves the preparation and submission of documentation that ...
What is a tariff code?
A tariff code is a unique code which is documented in the Harmonised System (HS)...
Where do I submit my customs documentation?
If you need to send us your customs documents for container clearance, please co...
Can I buy customs clearance services after I have placed my booking?
After you have placed your booking on Twill you are able to still buy customs cl...
What is an HTS code?
An HTS (or HS) code stands for Harmonized System or Harmonized Tariff Schedule. ...
How can I get a customs clearance quote or price?
Our prices for taking care of the actual clearance formalities are available on ...
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