Products and services
Customs clearance for shipments
- What are HS codes or Tariff Line Items and where can I find them?
- HS stands for “Harmonised System” and it is the international standardised syste...
- Does Twill offer customs clearance in every country?
- We have experts in more than 150 countries we operate in and offer customs clear...
- How is contact with the customs office managed?
- Our experts will contact you for further information on what is needed as this d...
- How can I get a customs clearance quote or price?
- Our prices for taking care of the actual clearance formalities are available on ...
- What happens if my shipment or cargo is inspected?
- Authorities sometimes do additional checks to ensure what is being shipped is wh...
- How do I request a customs clearance service?
- If you wish to have your cargo customs cleared by us, just flag the 'customs cle...
Ocean transportation / Carrier haulage
- How are rates quoted for shipping cargo
- In Twill, we can offer you several inland services in addition to ocean shipping...
Inland services / Inland haulage
- How can I quote or get prices for inland transportation (truck, rail or barge)?
- When searching the origin and destination for your desired route, you can choose...
- Are there additional costs for Inland Services?
- In Twill, we can offer you several inland services in addition to ocean shipping...
- How are inland rates, inland services, trucking, barge or rail for my cargo calculated?
- Prices are quoted on the basis of the net cargo weight as provided and indicated...
- What is expected of me?
- Twill has been designed to be easy to use - whether you're a logistics veteran o...
Other logistics services
- Can you provide contacts for providers in different countries?
- Unfortunately we cannot provide information on other customers....
- Can you provide contacts for buyers in different countries?
- Unfortunately we cannot provide information on other customers....
Value Protect
- How can I process a claim?
- You can process a claim at any time by contacting us at - twillsupport@maersk.co...
- What are the Benefits of Value Protect?
- Twill has been designed to support people like you – and with Value Protect the ...
- What is the difference between Value Protect and traditional Insurance?
- With traditional insurance most of the risk of losses or damages sits with the c...
- How can I apply, add or request Value Protect for my shipment?
- Value Protect can be added during the booking process. Simply progress through y...
- What is value protect?
- Protecting your cargo is vital, but did you know, with traditional insurance mos...