Products and services

Demurrage and Detention

What will the cost be if I exceed the allowed free time days?: The actual free days available, and the additional charges should you exceed the...
What causes Demurrage and Detention?: Demurrage and Detention can happen for a variety of reasons....
Will the free time days be separate or combined?: The free time days offered in Twill are always separated between specific free t...
What is DnD, D&D or Demurrage and Detention?: Demurrage is the fee applicable when the customer holds carrier equipment in the...
Will I be able negotiate or buy more free time days?: The free time days and cost offered online is non-negotiable and is standard for...
What is Standard Free Time?: Standard Free time is the period of time offered by a carrier to customers free ...

Value Protect

Can I buy Value Protect after I placed my booking?: After you have placed your booking on Twill you are able to still buy Value Prot...
What is Value Protect?: Value Protect is the simple and smart way to protect your cargo....
Why can I not buy Value Protect for some of my bookings?: The reason for this could either be that the container has already been gated in...
What is the difference between Value Protect and traditional Insurance?: With traditional insurance most of the risk of losses or damages sits with the c...
What are the Benefits of Value Protect?: Twill has been designed to support people like you – and with Value Protect the ...

Ocean freight

Does Twill book ocean freight with all carriers?: All bookings via Twill will be loaded on a Maersk or Sealand vessel. Twill does ...
Will I be certain to get ocean freight space on the vessels?: When you book via Twill you agree to a two-way commitment. You commit to honour ...
Can Twill ship ocean freight all over the world?: Twill is supercharged by Maersk. That means we can ship your ocean freight to an...
What is the cost of ocean freight?: The price for ocean freight depends on the schedule you would like to book on an...
Can Twill arrange ocean freight?: Twill is part of Maersk Group and specialized in ocean freight transporation....
What are the expected transit times for ocean freight?: The transit time of your cargo depends on where you are shipping to and from....
Can I choose my own preferred route?: When you search for schedule options, Twill will display the options that you ca...

Inland transportation

What types of modalities are used to arrange inland transportation?: For arranging inland transportation there are three types of modalities we use -...
What is the difference between chassis delivery and sideloader delivery?: The prices we display around inland transportation are always based on a pick-up...
What is intermodal trucking?: A form of freight transportation that moves goods in special containers on truck...
What is inland transportation?: Inland transportation covers all transport activities that go over land, i.e. al...
What happens if unexpected waiting time occurs?: In the unfortunate event that unexpected waiting time occurs during inland trans...
Can I decide which modalities are being used?: You are not able to select the modality of your inland transportation online. We...
What is intermodal transportation?: Intermodal transportation means moving large-sized goods in the same steel-based...
Can I decide which routing the shipment should follow?: You are not able to customise the routing offered to you on the Twill platform. ...

Other Services

Does Twill offer insurance?: Currently, we do not offer any online insurance service via the Twill platform. ...
Does Twill offer trade finance?: Currently, we do not offer any online trade finance service within Twill. Howeve...
Does Twill offer CO2-emissions reports?: Currently, we do not offer any online CO2 reporting services via the Twill platf...
Does Twill offer dashboard functionalities?: You can access your shipment dashboard via the Twill platform at any time, where...
Does Twill offer warehouse services?: Currently, we do not offer any online warehousing service via the Twill platform...
Does Twill offer report functionalities?: You will be able to download a report of all your shipments via the platform whe...
Can I book rail transportation with Twill?: Currently, we do not offer the option to book your rail cargo via the Twill plat...
Can I book air cargo with Twill?: Currently, we do not offer the option to book your air cargo via the Twill platf...
Can I book Less Container Load (LCL) with Twill?: Currently, we do not offer the option to book your LCL cargo via the Twill platf...
Does Twill offer any digital services?: As Twill is being developed to be a purely digital solution, we strive to transf...
Does Twill offer courier services?: Currently, we do not offer any online courier services via the Twill platform....
Does Twill offer container weighing services?: Currently, we do not offer any online container weighing services via the Twill ...
Can I book intercontinental shipments with Twill?: Currently, we do not offer the option to book your intercontinental shipments vi...
Does Twill offer customs clearance in every country?: We have experts in more than 150 countries we operate in and offer customs clear...

Customs Clearance

What is a certificate of origin (CO)?: A certificate of origin (CO) is a document declaring in which country a commodit...
How long does customs clearance take?: Typically, customs clearance takes less than 24 hours. If your paperwork is lack...
Will I be informed about the status of my customs clearance?: When you have selected us to handle your customs clearances you will be able to ...
What can I expect when choosing Twill's customs services?: When you buy customs services from Twill you can expect a global team of customs...
What are Harmonised System (HS) codes?: HS stands for “Harmonised System” and it is the international standardised syste...
What is a T1 document?: The T1 shipping note is a customs document used in cross-border movement of good...
What information and documentation will be required from me for customs clearance?: As a minimum requirement, we will ask you to upload a copy of the packing list a...
How can I request certificates?: If you need to request a certificate, please contact us via email or chat....
What is a T2L document?: The T2L document is issued in each branch of the customs office in the place whe...
What are customs clearance services?: Customs clearance involves the preparation and submission of documentation that ...
What is a tariff code?: A tariff code is a unique code which is documented in the Harmonised System (HS)...
Where do I submit my customs documentation?: If you need to send us your customs documents for container clearance, please co...
Can I buy customs clearance services after I have placed my booking?: After you have placed your booking on Twill you are able to still buy customs cl...
What is an HTS code?: An HTS (or HS) code stands for Harmonized System or Harmonized Tariff Schedule. ...
How can I get a customs clearance quote or price?: Our prices for taking care of the actual clearance formalities are available on ...