Products and services

Customs clearance for shipments

What are HS codes or Tariff Line Items and where can I find them?: HS stands for “Harmonised System” and it is the international standardised syste...
Does Twill offer customs clearance in every country?: We have experts in more than 150 countries we operate in and offer customs clear...
How is contact with the customs office managed?: Our experts will contact you for further information on what is needed as this d...
How can I get a customs clearance quote or price?: Our prices for taking care of the actual clearance formalities are available on ...
What happens if my shipment or cargo is inspected?: Authorities sometimes do additional checks to ensure what is being shipped is wh...
How do I request a customs clearance service?: If you wish to have your cargo customs cleared by us, just flag the 'customs cle...

How are rates quoted for shipping cargo: In Twill, we can offer you several inland services in addition to ocean shipping...

How can I quote or get prices for inland transportation (truck, rail or barge)?: When searching the origin and destination for your desired route, you can choose...
Are there additional costs for Inland Services?: In Twill, we can offer you several inland services in addition to ocean shipping...
How are inland rates, inland services, trucking, barge or rail for my cargo calculated?: Prices are quoted on the basis of the net cargo weight as provided and indicated...
What is expected of me?: Twill has been designed to be easy to use - whether you're a logistics veteran o...

Can you provide contacts for providers in different countries?: Unfortunately we cannot provide information on other customers....
Can you provide contacts for buyers in different countries?: Unfortunately we cannot provide information on other customers....

How can I process a claim?: You can process a claim at any time by contacting us at - twillsupport@maersk.co...
What are the Benefits of Value Protect?: Twill has been designed to support people like you – and with Value Protect the ...
What is the difference between Value Protect and traditional Insurance?: With traditional insurance most of the risk of losses or damages sits with the c...
How can I apply, add or request Value Protect for my shipment?: Value Protect can be added during the booking process. Simply progress through y...
What is value protect?: Protecting your cargo is vital, but did you know, with traditional insurance mos...