When can I expect to receive my invoice?
You will receive one or more invoices depending on the charges you are supposed to pay as per the booking details. You will receive the invoices for export charges five working days before departure. You can expect the destination charges seven days before arrival.
Sometimes, depending on the local regulation or our local setup, we also send separate invoices for inland haulage and customs clearance and other value-added services that you have requested at the time of booking/during shipment cycle.
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Can I apply for credit? Can I change my payable party after bookings are placed? Can I dispute my invoice if I disagree with what I've been billed? Can I pay my freight in any other currency than what is specified? Can I reprint multiple invoices? Can I request a physical invoice via mail? Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner? Can an agent view or download invoices (INV)? Can freight be paid elsewhere? Do I have to add the Bank account every time for the Refunds? Does Maersk accept partial payments? How do I make a payment?New to Maersk.com?
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