Getting started

I didn´t receive the activate account email. What should I do?

The activation email is usually sent out 2 to 5 minutes after your sign-up on Twill. If you haven't received it after that time, please check your 'Spam' folder. If you still can't find it, please contact our Customer Care team.

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I didn't receive the reset password email. What should I do?
In some cases, the spam filtering system on your email might have misidentified ...
Can I use my existing Maersk or Sealand account when signing up on Twill?
If you already have an active account within the Maersk Group, then you can use ...
I have been notified that a buyer has placed a booking with me as a supplier. What should I do?
If you don't have an account with Twill or Maersk, you can activate an account v...
I'm facing challenges logging in to Twill with my existing Maersk Account. What should I do?
Make sure you have followed the error message displayed on the sign-up window, a...
Can I join an existing Company profile?
If the company you work for already has an active account with Twill, you can re...
I didn´t receive the activate account email. What should I do?
The activation email is usually sent out 2-5 minutes after your sign-up on Twill...
I didn't receive the authorisation email. What should I do?
In some cases, the spam filtering system in your email might have misidentified ...
I have been notified that a buyer has authorised me to book on their behalf. What should I do?
If you don't have an account with Twill or Maersk, you will need to sign up with...
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