Getting started

What will happen when I add a new buyer or supplier to my company profile?

When you create your partner under the company profiles they will not be notified of your action. However, if you then choose to select a certain buyer or supplier for your booking, they will be notified automatically that you have chosen them to play a role in your bookings. They may then be asked to sign up on Twill to perform certain actions. This will make sure the shipment goes smoothly and creates transparency for you in terms of seeing various deadlines, actions and statuses.

Set up company profile

Can I change my username?
You are not able to change any details to your username....
What are the benefits of adding 'Warehouses' to my Company profile?
The warehouses can be either the pick-up places where your cargo needs to be loa...
Can I set the language of my choice?
You can select your prefered language out of the languages we currently support....
What is a Company profile?
All companies on Twill have their own Company profile where they can manage a va...
What does it mean to be a supplier?
A supplier (also known as a shipper or consignor) is a person or a company respo...
What will happen when I add a new buyer or supplier to my company profile?
When you create your partner under the company profiles they will not be notifie...
Can I add a new user to my Company?
In order to add a new user to your company, the person wishing to join should re...
What does it mean to be a buyer?
A buyer, also known as a consignee, is a person or a company responsible for pur...
Can I authorise my suppliers to place bookings on my behalf?
If you would like your supplier to place your bookings on Twill as soon as the c...
What are the benefits of adding 'Partners' to my Company profile?
Your partners may play a vital part in your shipment's journey depending on who ...
Can I change the Company name in my profile?
You are not able to change the name of your company yourself....
What are the benefits of completing my Company profile?
When a new company signs up on the platform, we only ask for some initial inform...
Can I edit my Company profile?
You are able to request changes to the address details. Please reach out to our ...
Can I manage my email notification settings?
Under each user profile the users will have the option to select or de-select wh...
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