Getting started

Costs & Prices

Can I negotiate the prices I see online?
Our online price levels are market relevant and cannot be negotiated....
What is the validity of your prices?
Our prices are split between 'daily' and 'fixed' prices. ...
How do I see prices?
All our prices are instantly available on the Twill platform and will immediatel...
What is the maximum possible size of my cargo?
40 foot container shipment can carry up to 18 tons per container....
Can I apply for credit?
Yes, once you have signed up and become an active Twill customer, you will be ab...
Does Twill contact the supplier to arrange delivery of the goods?
During the booking process you are asked to provide the necessary documents and ...
Is there any cost for signing up to Twill?
Signing up and using the Twill platform is free and no charges will be made unti...
Will I be able to receive prices without signing up?
All our prices are instantly available on the platform. In order to give you a d...
What information does Twill need to process my booking?
Do you want to know all the information needed to process your booking? On this ...
Where can I find the vessel Rate Of Exchange (ROE)?
Vessel Rate Of Exchange (ROE) is available on our platform. Find the country you...
I just want to check schedules, not book. How should I proceed?
To check schedules or a desired route, you first need to Sign Up (there's no cha...

Set up company profile

Can I authorise my suppliers to place bookings on my behalf?
If you would like your supplier to place your bookings on Twill as soon as the c...
What are the benefits of adding 'Partners' to my Company profile?
Your partners may play a vital part in your shipment's journey depending on who ...
What will happen when I add a new buyer or supplier to my company profile?
When you create your partner under the company profiles they will not be notifie...
What are the benefits of adding 'Warehouses' to my Company profile?
The warehouses can be either the pick-up places where your cargo needs to be loa...
What are the benefits of completing my Company profile?
When a new company signs up on the platform, we only ask for some initial inform...
Can I manage my email notification settings?
Under each user profile the users will have the option to select or de-select wh...
Can I change my username?
You are not able to change any details to your username....
Can I add a new user to my Company?
In order to add a new user to your company, the person wishing to join should re...
Can I change the Company name in my profile?
You are not able to change the name of your company yourself....
What is a Company profile?
All companies on Twill have their own Company profile where they can manage a va...
Can I edit my Company profile?
You are able to request changes to the address details. Please reach out to our ...
What does it mean to be a supplier?
A supplier (also known as a shipper or consignor) is a person or a company respo...
What does it mean to be a buyer?
A buyer, also known as a consignee, is a person or a company responsible for pur...
Can I set the language of my choice?
You can select your prefered language out of the languages we currently support....

Contact Us

What is the fastest way to get in contact with Twill's Customer Care team?
You can reach out to us on Online Chat to receive instant support from our 24/7 ...
Can I choose a dedicated Twiller to take care of my bookings?
You cannot select a single dedicated person, but in exchange we give you several...
What channels can I use to get in contact with Twill's Customer Care team?
You can reach out to our Twill Customer Care team via our online chat, email or ...

Sign up

I didn't receive the reset password email. What should I do?
In some cases, the spam filtering system on your email might have misidentified ...
Can I use my existing Maersk or Sealand account when signing up on Twill?
If you already have an active account within the Maersk Group, then you can use ...
I have been notified that a buyer has placed a booking with me as a supplier. What should I do?
If you don't have an account with Twill or Maersk, you can activate an account v...
I'm facing challenges logging in to Twill with my existing Maersk Account. What should I do?
Make sure you have followed the error message displayed on the sign-up window, a...
Can I join an existing Company profile?
If the company you work for already has an active account with Twill, you can re...
I didn´t receive the activate account email. What should I do?
The activation email is usually sent out 2-5 minutes after your sign-up on Twill...
I didn't receive the authorisation email. What should I do?
In some cases, the spam filtering system in your email might have misidentified ...
I have been notified that a buyer has authorised me to book on their behalf. What should I do?
If you don't have an account with Twill or Maersk, you will need to sign up with...
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