Getting started

Set up company profile

What are the benefits of adding 'Partners' to my Company profile?: Your partners may play a vital part in your shipment's journey depending on who ...
Can I authorise my suppliers to place bookings on my behalf?: If you would like your supplier to place your bookings on Twill as soon as the c...
Can I add a new user to my Company?: In order to add a new user to your company, the person wishing to join should re...
Can I change my username?: You are not able to change any details to your username....
What are the benefits of completing my Company profile?: When a new company signs up on the platform, we only ask for some initial inform...
What are the benefits of adding 'Warehouses' to my Company profile?: The warehouses can be either the pick-up places where your cargo needs to be loa...
Can I set the language of my choice?: You can select your prefered language out of the languages we currently support....
Can I edit my Company profile?: You are able to request changes to the address details. Please reach out to our ...
Can I change the Company name in my profile?: You are not able to change the name of your company yourself....
What is a Company profile?: All companies on Twill have their own Company profile where they can manage a va...
What does it mean to be a buyer?: A buyer, also known as a consignee, is a person or a company responsible for pur...
What does it mean to be a supplier?: A supplier (also known as a shipper or consignor) is a person or a company respo...
What will happen when I add a new buyer or supplier to my company profile?: When you create your partner under the company profiles they will not be notifie...
Can I manage my email notification settings?: Under each user profile the users will have the option to select or de-select wh...

Contact Us

What channels can I use to get in contact with Twill's Customer Care team?: You can reach out to our Twill Customer Care team via our online chat, email or ...
Can I choose a dedicated Twiller to take care of my bookings?: You cannot select a single dedicated person, but in exchange we give you several...
What is the fastest way to get in contact with Twill's Customer Care team?: You can reach out to us on Online Chat to receive instant support from our 24/7 ...

Costs & Prices

Can I negotiate the prices I see online?: Our online price levels are market relevant and cannot be negotiated....
Will I be able to receive prices without signing up?: All our prices are instantly available on the platform. In order to give you a d...
Can I apply for credit?: Yes, once you have signed up and become an active Twill customer, you will be ab...
How do I see prices?: All our prices are instantly available on the Twill platform and will immediatel...
Does Twill contact the supplier to arrange delivery of the goods?: During the booking process you are asked to provide the necessary documents and ...
What information does Twill need to process my booking?: Do you want to know all the information needed to process your booking? On this ...
Where can I find the vessel Rate Of Exchange (ROE)?: Vessel Rate Of Exchange (ROE) is available on our platform. Find the country you...
Is there any cost for signing up to Twill?: Signing up and using the Twill platform is free and no charges will be made unti...
I just want to check schedules, not book. How should I proceed?: To check schedules or a desired route, you first need to Sign Up (there's no cha...
Do I need a need to fill a container to ship with Twill? Can I ship pallets? Can I ship half of a container?: Currently, we only offer the transports of FCL....
What is the maximum possible size of my cargo?: 40 foot container shipment can carry up to 18 tons per container....
What is the validity of your prices?: Our prices are split between 'daily' and 'fixed' prices. ...

Sign up

I didn´t receive the activate account email. What should I do?: The activation email is usually sent out 2-5 minutes after your sign-up on Twill...
Can I join an existing Company profile?: If the company you work for already has an active account with Twill, you can re...
I'm facing challenges logging in to Twill with my existing Maersk Account. What should I do?: Make sure you have followed the error message displayed on the sign-up window, a...
I didn't receive the reset password email. What should I do?: In some cases, the spam filtering system on your email might have misidentified ...
I have been notified that a buyer has placed a booking with me as a supplier. What should I do?: If you don't have an account with Twill or Maersk, you can activate an account v...
Can I use my existing Maersk or Sealand account when signing up on Twill?: If you already have an active account within the Maersk Group, then you can use ...
I didn't receive the authorisation email. What should I do?: In some cases, the spam filtering system in your email might have misidentified ...
I have been notified that a buyer has authorised me to book on their behalf. What should I do?: If you don't have an account with Twill or Maersk, you will need to sign up with...