Getting started
Profile Management
- How can I add a supplier/buyer to my profile?
- If you wish to reset or change your password, click on 'log in' and then on 'for...
- How is my account linked with Maersk?
- If you wish to reset or change your password, click on 'log in' and then on 'for...
- How can I add a warehouse or a pick-up or drop-off location to my profile?
- After logging in, click on your username on the top-right, and select 'Company P...
- How do I change or reset my password?
- If you wish to reset or change your password, click on 'log in' and then on 'for...
- I forgot my username, what should I do?
- No problem! Just click on 'log in' and then on 'forgot username?' and follow the...
- How do I set up notifications for my bookings?
- Login to your account in my.twill.net. Then click on your username on top right,...
Onboarding
- Is there any cost for the registration?
- Signing up to Twill is completely free of charger! Sign up via our website and f...
- What benefits do I get by booking my shipment with Twill?
- There are many benefits of booking with Twill. Our intuitive platform has been c...
- How do I make a booking on Twill?
- To sign-up on Twill click on the “SIGN UP” button in the menu of twill.net.Add y...
- What door or port combinations are available?
- You can either book with our spot rates or select our 1 month fixed rate directl...
- How do I register for Twill?
- To sign-up on Twill click on the “SIGN UP” button in the menu of twill.net.Add y...
- I did not receive my activation email, what should I do?
- Try to use your credentials again to login. If you still do not receive an email...
- What are the products and services offered by Twill?
- On Twill we can provide you with an end-to-end product which includes a variety ...
- Do I need to sign a contract to use the platform and ask for quotes?
- You can either book with our spot rates or select our 1 month fixed rate directl...
- How can I add a new email contact to my company registration on Twill?
- A new contact should just register with the same company details. If you need fu...
Contact Us
- How do I know who is my dedicated agent for support?
- You can contact support via email at twillsupport@maersk.com or using our online...
- Where can I find the contacts for my local office?
- Twill is supercharged by industry leader Maersk, and hence services over 150 cou...
- What are the channels I can use to contact support?
- You can contact support via email at twillsupport@maersk.com or using our online...
Quote
- Does Twill contact the supplier to arrange delivery of the goods?
- During the booking process you are asked to provide the necessary documents and ...
- I just want to check schedules, not book. How should I proceed?
- To check schedules or a desired route, you first need to Sign Up (there's no cha...
- Do I need a need to fill a container to ship with Twill? Can I ship pallets? Can I ship half of a container?
- Currently, we only offer the transports of FCL....
- What information does Twill need to process my booking?
- With our easy to use platform you can book your shipment in a few steps....
- I can’t find the port or location I need, what can I do?
- If you don't find a specific port or location for the pick-up, please contact su...
- What is the maximum possible size of my cargo?
- 40 foot container shipment can carry up to 18 tons per container....
- Where can I find vessel deadlines?
- Vessel deadlines are available on https://www.maersk.com/local-information....