Getting started

Profile Management

How can I add a supplier/buyer to my profile?: If you wish to reset or change your password, click on 'log in' and then on 'for...
How is my account linked with Maersk?: If you wish to reset or change your password, click on 'log in' and then on 'for...
How can I add a warehouse or a pick-up or drop-off location to my profile?: After logging in, click on your username on the top-right, and select 'Company P...
How do I change or reset my password?: If you wish to reset or change your password, click on 'log in' and then on 'for...
I forgot my username, what should I do?: No problem! Just click on 'log in' and then on 'forgot username?' and follow the...
How do I set up notifications for my bookings?: Login to your account in my.twill.net. Then click on your username on top right,...

Is there any cost for the registration?: Signing up to Twill is completely free of charger! Sign up via our website and f...
What benefits do I get by booking my shipment with Twill?: There are many benefits of booking with Twill. Our intuitive platform has been c...
How do I make a booking on Twill?: To sign-up on Twill click on the “SIGN UP” button in the menu of twill.net.Add y...
What door or port combinations are available?: You can either book with our spot rates or select our 1 month fixed rate directl...
How do I register for Twill?: To sign-up on Twill click on the “SIGN UP” button in the menu of twill.net.Add y...
I did not receive my activation email, what should I do?: Try to use your credentials again to login. If you still do not receive an email...
What are the products and services offered by Twill?: On Twill we can provide you with an end-to-end product which includes a variety ...
Do I need to sign a contract to use the platform and ask for quotes?: You can either book with our spot rates or select our 1 month fixed rate directl...
How can I add a new email contact to my company registration on Twill?: A new contact should just register with the same company details. If you need fu...

How do I know who is my dedicated agent for support?: You can contact support via email at twillsupport@maersk.com or using our online...
Where can I find the contacts for my local office?: Twill is supercharged by industry leader Maersk, and hence services over 150 cou...
What are the channels I can use to contact support?: You can contact support via email at twillsupport@maersk.com or using our online...

Does Twill contact the supplier to arrange delivery of the goods?: During the booking process you are asked to provide the necessary documents and ...
I just want to check schedules, not book. How should I proceed?: To check schedules or a desired route, you first need to Sign Up (there's no cha...
Do I need a need to fill a container to ship with Twill? Can I ship pallets? Can I ship half of a container?: Currently, we only offer the transports of FCL....
What information does Twill need to process my booking?: With our easy to use platform you can book your shipment in a few steps....
I can’t find the port or location I need, what can I do?: If you don't find a specific port or location for the pick-up, please contact su...
What is the maximum possible size of my cargo?: 40 foot container shipment can carry up to 18 tons per container....
Where can I find the vessel Rate Of Exchange (ROE)?
Where can I find vessel deadlines?: Vessel deadlines are available on https://www.maersk.com/local-information....