Booking

What happens if I delay my shipment?

If you fail to meet the port deadline or cancel the container(s) within 7 days of departure you will be charged a no-show fee. The actual charges can be found on the platform during your booking journey.

Two-way commitment

What happens if I cannot deliver my cargo to the port of departure on time?
If you fail to notify Twill of cancellation of part or all cargo, or fail to del...
What happens if Twill delays my shipment?
If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
What happens if I cancel my shipment?
If the container(s) or the shipment is cancelled up to 7 days before vessel depa...
What happens if I delay my shipment?
If you fail to meet the port deadline or cancel the container(s) within 7 days o...
How does the two-way commitment agreement work?
Our two way commitment product features competitive pricing with a loading guara...
What happens if Twill cancel my shipment?
If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
What is the two-way commitment?
If we fail to load your cargo within 3 days before or after the scheduled depart...
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