Booking

What do I need to pay attention to after I have placed my booking?

Depending on your role in the booking journey, you will have different tasks to complete throughout the shipment journey. Via the platform, you will see which actions are required to be performed by you. All parties involved have transparency about how far we are in the shipment journey overall.

Booking Confirmation

Will my suppliers or buyers be informed about the booking I have placed?
During the booking process, you are asked to provide your suppliers' or buyers' ...
How do I know if my booking is confirmed?
Once your booking has been confirmed, a booking confirmation will be available t...
What if details are missing on my booking confirmation?
If you believe certain information is missing on your booking confirmation, we e...
What could be the reasons for my booking confirmation not being released?
Once your booking has been placed, the booking confirmation should be released s...
How can I amend the details on my booking confirmation?
If you need to amend Booking Confirmation, please contact us through twillsuppor...
How quickly will I know if my booking is accepted?
We are committed to confirming or updating shipments as soon as possible. You wi...
Can I cancel a booking?
You can cancel your booking via our platform. Depending on the stage of your shi...
How long does it take to confirm a booking?
We are committed to confirming or updating all booked shipments as soon as possi...
Can my buyers and suppliers also track my cargo?
Both buyer and supplier can track a shipment by clicking on it in the 'Shipment'...
Can my buyers and suppliers also track the cargo?
Both buyers and suppliers can track a shipment by clicking on it in the platform...
What do I need to pay attention to after I have placed my booking?
Depending on your role in the booking journey, you will have different tasks to ...
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