Booking

What could be the reasons for my booking confirmation not being released?

Once your booking has been placed, the booking confirmation should be released shortly.

In case the booking confirmation takes more than two days to be released, there is a common reason that a new partner has been created, but we do not have the required company details yet. A vetting process is taking place to ensure that the details we have received are validated and the new partner is properly set up to take part in the booking journey onwards.

Another common reason can be that your partner has not confirmed the booking yet.

If a pre-booking has been placed, the pre-booking will not be converted into an actual booking until you have confirmed and approved the price we have offered.

Booking Confirmation

Will my suppliers or buyers be informed about the booking I have placed?
During the booking process, you are asked to provide your suppliers' or buyers' ...
How do I know if my booking is confirmed?
Once your booking has been confirmed, a booking confirmation will be available t...
How can I amend the details on my booking confirmation?
If you need to amend Booking Confirmation, please contact us through twillsuppor...
What could be the reasons for my booking confirmation not being released?
Once your booking has been placed, the booking confirmation should be released s...
Can I cancel a booking?
You can cancel your booking via our platform....
Can my buyers and suppliers also track the cargo?
Both buyers and suppliers can track a shipment by clicking on it in the platform...
How long does it take to confirm a booking?
We are committed to confirming or updating all booked shipments as soon as possi...
What do I need to pay attention to after I have placed my booking?
Depending on your role in the booking journey, you will have different tasks to ...
What if details are missing on my booking confirmation?
If you believe certain information is missing on your booking confirmation, we e...
How quickly will I know if my booking is accepted?
We are committed to confirming or updating shipments as soon as possible. You wi...
Can my buyers and suppliers also track my cargo?
Both buyer and supplier can track a shipment by clicking on it in the 'Shipment'...
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