Booking

How does the two-way commitment agreement work?

Every Twill booking is supercharged by Maersk, providing peace of mind and access to a trusted global network of services.

Our two-way commitment product features competitive pricing with a loading priority and restricted flexibility in booking cancellation and amendment. This includes commitment from both merchant and carrier, as well as relevant fees.

If for any reason your shipment is not loaded either onboard the original first leg ocean going vessel listed in the Booking Confirmation, or onboard an alternative vessel no earlier or later than (3) days before or after the scheduled Estimated Time of Delivery (ETD) as confirmed in your Booking Confirmation, then Twill will pay the Merchant a compensation fee per container not loaded if:

  • The conditions for payment are met in full

  • The claim for the Compensation Fee is lodged by the Merchant within 90 calendar days of the conditions for payment being met in full

  • Twill shall only be liable for one Compensation Fee per container, per booking.

More information on Compensation Terms can be found via Maersk.

In the event of delays, you will be notified and you can track your shipment live online – giving you an updated estimate of the arrival time and date of your shipment.

It is our goal that your shipment arrives on time and our experts will give you immediate alternatives to suit your needs.

Two-way commitment

What happens if Twill delays my shipment?
If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
What is the two-way commitment?
If we fail to load your cargo within 3 days before or after the scheduled depart...
How does the two-way commitment agreement work?
Our two way commitment product features competitive pricing with a loading guara...
What happens if Twill cancel my shipment?
If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
What happens if I delay my shipment?
If you fail to meet the port deadline or cancel the container(s) within 7 days o...
What happens if I cancel my shipment?
If the container(s) or the shipment is cancelled up to 7 days before vessel depa...
What happens if I cannot deliver my cargo to the port of departure on time?
If you fail to notify Twill of cancellation of part or all cargo, or fail to del...
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