Para comenzar

Set up company profile

Can I change my username?
You are not able to change any details to your username....
What are the benefits of adding 'Warehouses' to my Company profile?
The warehouses can be either the pick-up places where your cargo needs to be loa...
Can I set the language of my choice?
You can select your prefered language out of the languages we currently support....
What is a Company profile?
All companies on Twill have their own Company profile where they can manage a va...
What does it mean to be a supplier?
A supplier (also known as a shipper or consignor) is a person or a company respo...
What will happen when I add a new buyer or supplier to my company profile?
When you create your partner under the company profiles they will not be notifie...
Can I add a new user to my Company?
In order to add a new user to your company, the person wishing to join should re...
What does it mean to be a buyer?
A buyer, also known as a consignee, is a person or a company responsible for pur...
¿Cómo puedo autorizar a mi proveedor a abrir reservas en mi nombre?
Luego de iniciar sesión, haz clic en tu nombre de usuario en la parte superior d...
What are the benefits of adding 'Partners' to my Company profile?
Your partners may play a vital part in your shipment's journey depending on who ...
Can I change the Company name in my profile?
You are not able to change the name of your company yourself....
What are the benefits of completing my Company profile?
When a new company signs up on the platform, we only ask for some initial inform...
Can I edit my Company profile?
You are able to request changes to the address details. Please reach out to our ...
Can I manage my email notification settings?
Under each user profile the users will have the option to select or de-select wh...

Contáctanos

¿Cuáles son los canales que puedo utilizar para ponerme en contacto con el servicio de asistencia?
Puedes ponerte en contacto con el servicio de asistencia por correo electrónico ...
What is the fastest way to get in contact with Twill's Customer Care team?
You can reach out to us on Online Chat to receive instant support from our 24/7 ...
¿Cómo sé quién es mi agente exclusivo del servicio de asistencia?
Puedes ponerte en contacto con el servicio de asistencia por correo electrónico ...

Sign up

Can I join an existing Company profile?
If the company you work for already has an active account with Twill, you can re...
I didn't receive the reset password email. What should I do?
In some cases, the spam filtering system on your email might have misidentified ...
I have been notified that a buyer has placed a booking with me as a supplier. What should I do?
If you don't have an account with Twill or Maersk, you can activate an account v...
I'm facing challenges logging in to Twill with my existing Maersk Account. What should I do?
Make sure you have followed the error message displayed on the sign-up window, a...
I didn´t receive the activate account email. What should I do?
The activation email is usually sent out 2-5 minutes after your sign-up on Twill...
¿Cómo se vincula mi cuenta con Maersk?
Si deseas restablecer o cambiar tu contraseña, haz clic en "iniciar sesión" y lu...
I didn't receive the authorisation email. What should I do?
In some cases, the spam filtering system in your email might have misidentified ...
I have been notified that a buyer has authorised me to book on their behalf. What should I do?
If you don't have an account with Twill or Maersk, you will need to sign up with...

Tarifas

Can I apply for credit?
Yes, once you have signed up and become an active Twill customer, you will be ab...
Solo quiero consultar horarios, no reservar. ¿Cómo debo proceder?
Para verificar las fechas o la ruta deseada, primero hay que registrarse (es gra...
How do I see prices?
All our prices are instantly available on the Twill platform and will immediatel...
¿Tiene algún costo el registro?
¡Registrarse en Twill es completamente gratis! Regístrate a través de nuestro si...
¿Qué información necesita Twill para procesar mi reserva?
Con nuestra plataforma fácil de usar, puedes reservar tu envío en unos pocos pas...
Will I be able to receive prices without signing up?
All our prices are instantly available on the platform. In order to give you a d...
¿Cuál es el tamaño máximo posible de mi carga?
El envío de contenedores de 40 pies puede transportar hasta 18 toneladas por con...
¿Puedo negociar mi tarifa?
Las tarifas en Twill no son negociables. La plataforma recupera de forma automát...
¿Twill se pone en contacto con el proveedor para organizar la entrega de la mercancía?
Durante el proceso de reserva, te solicitamos que nos des los documentos necesar...
¿Cuáles son mis opciones de precios al enviar mi carga con Twill?
Puedes aprovechar nuestros precios competitivos instantáneos disponibles cuando ...
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